bc89 Privacy Policy – How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how bc89 ("bc89", "we", "us", "our") collects, processes, stores, and protects personal information relating to individuals ("you", "your", "the User") who visit, register with, or otherwise interact with the bc89 platform available at bc89.bet. This Policy forms part of the bc89 Terms & Conditions. By using the bc89 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

bc89 takes the privacy of its users seriously, particularly given the Bangladesh market context where mobile-based financial services such as bKash and Nagad are deeply integrated into everyday life. bc89 collects only the personal data that is necessary to deliver its services, verify user identity, process financial transactions, and comply with applicable legal obligations. bc89 does not sell, rent, or trade personal data to unaffiliated third parties for their independent marketing purposes.

bc89 uses the personal data it collects for the following specific purposes. bc89 does not use your personal data for any purpose that is incompatible with those listed below without first obtaining your explicit consent:

• Account creation, authentication, and management: to register and maintain your bc89 account, verify your identity at login, and manage account settings including responsible gaming tools such as deposit limits and self-exclusion.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify that payment methods belong to the registered account holder; and to maintain a transaction record in BDT for your account history.
• KYC and compliance: to verify your identity and age (21+) in accordance with bc89's KYC obligations, to conduct anti-money laundering (AML) checks, and to screen for politically exposed persons (PEP) and sanctions list matches where required.
• Service delivery and personalisation: to provide you with access to the full bc89 game library and betting markets, to display your account balance and gaming history, and to surface relevant promotions or content based on your activity on the platform.
• Customer support: to respond to your enquiries submitted via [email protected], to investigate and resolve account disputes, and to maintain a record of support interactions for quality assurance and training purposes.
• Platform security and fraud prevention: to detect, investigate, and prevent fraudulent activity, account sharing, bonus abuse, money laundering, underage gambling, and other prohibited conduct on the bc89 platform.

bc89 does not sell your personal data. bc89 shares personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors and financial service providers: bc89 shares transaction data with payment gateway providers (including those facilitating bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions) solely for the purpose of processing deposits and withdrawals.
• Identity verification and KYC providers: bc89 may share identity documents and related data with accredited third-party KYC and AML verification service providers to fulfil its regulatory obligations.
• Game providers and technology partners: bc89 shares the minimum data necessary (typically a pseudonymous session identifier) with game providers such as Evolution Gaming, Ezugi, and Pragmatic Play to enable game functionality. These providers do not receive your full identity data.
• Law enforcement and regulatory authorities: bc89 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, a court order, or other binding legal process.

All third parties with whom bc89 shares personal data are required to maintain appropriate security standards and to use the data only for the purposes for which it was shared. bc89 does not authorise third parties to use your personal data for their own independent marketing or commercial purposes.

bc89 applies industry-standard security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and the bc89 server (indicated by the padlock icon in your browser's address bar), secure server infrastructure with access controls, regular security audits of the platform, and strict internal data access policies that restrict personal data access to bc89 staff on a need-to-know basis.

bc89 will respond to verified data rights requests within 30 days of receipt. In complex or high-volume cases, bc89 may extend this deadline by a further 30 days, in which case bc89 will inform you of the extension and the reason for it. Exercising your data rights will never result in bc89 penalising your account or restricting your access to Services that do not depend on the data in question.

bc89 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, bc89 will update the "Last updated" date at the top of this document. Where changes are significant, bc89 may notify registered users via the platform or by email. Your continued use of the bc89 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must cease using the Services and may request account closure by contacting [email protected].